Founded in 2008, Gennex is a 100% Brazilian technology company,
specialized in Business Performance, which aims to transform businesses,
perceptions and experiences based on AI – Artificial Intelligence applied to
customer service and consumption relationships.

We manage, in a structured and integrated way, millions of interactions
through our tools. One of the main highlights of Gennex is our
Omnichannel platform for analyzing human intentions and emotions (via
text and voice). Through this, we went through more than 10 million
consumers and 20 thousand users with approximately 120 million
effective contacts per month.

When you decide to be a Gennex partner, you take a step beyond
conventional experiences.

Founded in 2008, Gennex is a 100% Brazilian technology company,
specialized in Business Performance, which aims to transform businesses,
perceptions and experiences based on AI – Artificial Intelligence applied to
customer service and consumption relationships.

We manage, in a structured and integrated way, millions of interactions
through our tools. One of the main highlights of Gennex is our
Omnichannel platform for analyzing human intentions and emotions (via
text and voice). Through this, we went through more than 10 million
consumers and 20 thousand users with approximately 120 million
effective contacts per month.

When you decide to be a Gennex partner, you take a step beyond
conventional experiences.

Our team

eric FN3

Eric D'Amico

CEO

GalucciFN3

Marcelo Gallucci

CTO

flavio3-min

Flavio Rossetto

Investing Partner

Gennex operations

2008

Start of operations with the Call Center and Billing markets.

2011

Launch of the first 100% proprietary telephony software family (URA,
Dialer and Call Classifier).

2014

Expansion of operations to other national and international markets.

2016

Launch of the bot family to automate customer relationship processes.

2020

With 13 years in the market (and in constant growth), Gennex receives new investments, being chosen as a partner of CPQD among more than 50 companies for the development and improvement of voice recognition technologies.

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HEADQUARTERS – BRAZIL – SÃO PAULO – CNPJ: 10.141.065 / 0001-00
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