GenSMS SMS Trigger Module

Your customers expect a closer relationship with your company. By connecting with them via SMS, communication becomes more efficient and more personalized. In this sense, our platform for sending mass SMS, GenSMS, allows you to enrich your relationship with consumers in a simple and intuitive way.

GenSMS SMS Trigger Module

Your customers expect a closer relationship with your company. By connecting with them via SMS, communication becomes more efficient and more personalized. In this sense, our platform for sending mass SMS, GenSMS, allows you to enrich your relationship with consumers in a simple and intuitive way.

GenMail Email Trigger Module

Make your communication even more effective with our email trigger service. This module also makes it possible to create an automatic sequence of actions based on information from your contacts, saving time and delivering the right message at the right time.

Furthermore, it is possible to increase the loyalty, offer and repurchase levels of your customers. GenMail also allows you to learn about your audience's purchasing behavior and how to communicate based on their respective consumption histories.

GenMail Email Trigger Module

Make your communication even more effective with our email trigger
service. This module also makes it possible to create an automatic
sequence of actions based on information from your contacts, saving time and delivering the right message at the right time.

Furthermore, it is possible to increase the loyalty, offer and repurchase levels of your customers. GenMail also allows you to learn about your audience’s purchasing behavior and how to communicate based on their respective consumption histories.

GenLink Peer to Peer Monitoring Module

With GenLink, we can go beyond a simple action. From end-to-end tagging and tracking, we can leverage insights into user behavior and engagement with offerings, deepening our understanding of consumption, oil propensity and user experience.

The objective is to generate a person more and more adherent to the customer. In this sense, Gennex focuses on assertiveness in relation to which product or service to offer and which communication channel is used according to each customer's journey.

GenLink Peer to Peer Monitoring Module

With GenLink, we can go beyond a simple action. From end-to-end tagging and tracking, we can leverage insights into user behavior and engagement with offerings, deepening our understanding of consumption, oil propensity and user experience.

The objective is to generate a person more and more adherent to the customer. In this sense, Gennex focuses on assertiveness in relation to which product or service to offer and which communication channel is used according to each customer's journey.

GenDisc and GenMovie Dialer with Audio or Video Recording

Gennex has three automatic call trigger models:

Predictive Dialer: works by optimizing the service process, once the objectives and goals of a campaign are defined. Here, the algorithm will follow and execute the business rules without any human intervention.

Dialer Preview: This model displays the customer record for operator consultation before dialing. Our preview system monitors all operating times (analysis, query, dial, sort, tab and speech).

Power Dialer: this algorithm works with the simultaneous triggering of several calls without the need for human intervention, acting, however, in a less restrictive way than Predictive. It can be used, for example, in public utility services.

GenDisc and GenMovie Dialer with Audio or Video Recording

Gennex has three automatic call trigger models:

Predictive Dialer: works by optimizing the service process, once the objectives and goals of a campaign are defined. Here, the algorithm will follow and execute the business rules without any human intervention.

Dialer Preview: This model displays the customer record for operator consultation before dialing. Our preview system monitors all operating times (analysis, query, dial, sort, tab and speech).

Power Dialer: this algorithm works with the simultaneous triggering of several calls without the need for human intervention, acting, however, in a less restrictive way than Predictive. It can be used, for example, in public utility services.

GenCall Receptive and Reverse IVR

The IVR feature allows the creation of Active and Receptive IVRs with infinite treatment possibilities, being able to capture customer information (DTMF, speech recognition and/or emotions), directing service to any campaign/operation on Gennex and playing predefined audios or by TTS (text-to-speech).

Specifically in the receptive universe, we have a treatment to capture the abandoned calls in queues, automatically forwarding the records to Active Campaigns. There, we can also suggest to customers who are queuing to activate this feature, promoting a significant reduction in queue size, ensuring a better level of service and maximizing customer satisfaction.

GenCall Receptive and Reverse IVR

The IVR feature allows the creation of Active and Receptive IVRs with infinite treatment possibilities, being able to capture customer information (DTMF, speech recognition and/or emotions), directing service to any campaign/operation on Gennex and playing predefined audios or by TTS (text-to-speech).

Specifically in the receptive universe, we have a treatment to capture the abandoned calls in queues, automatically forwarding the records to Active Campaigns. There, we can also suggest to customers who are queuing to activate this feature, promoting a significant reduction in queue size, ensuring a better level of service and maximizing customer satisfaction.

GenFinder CPC/Localization Voicebot Module

This feature confirms the identity of the wanted person before starting a robot bid process or transferring the call to an attendant, increasing the CPC (Contact with the Right Person) rates of your operation.

Gennex is one of the only companies with a hit rate higher than 98%. With this, we were able to guarantee an increase in conversions, carry out the scheduling of calls and prioritize calls on the dialer.

GenFinder CPC/Localization Voicebot Module

This feature confirms the identity of the wanted person before starting a robot bid process or transferring the call to an attendant, increasing the CPC (Contact with the Right Person) rates of your operation.

Gennex is one of the only companies with a hit rate higher than 98%. With this, we were able to guarantee an increase in conversions, carry out the scheduling of calls and prioritize calls on the dialer.

GenBusiness Voicebot Trading Module

The platform enables the automation of all customer service and communication processes: offers, sales, collections, help with doubts and information, scheduling, incentive campaigns, buybacks, marketing, remarketing, among others.

All according to the defined strategy and consumption profile and available to the customer, in an increasingly humanized way, thus increasing the conversion rate with a minimum of human interaction.

With this, we were able to establish a strategy for sales and collection actions, send barcodes via SMS and bills via WhatsApp in PDF, and reduce fraud.

GenBusiness Voicebot Trading Module

The platform enables the automation of all customer service and communication processes: offers, sales, collections, help with doubts and information, scheduling, incentive campaigns, buybacks, marketing, remarketing, among others.

All according to the defined strategy and consumption profile and available to the customer, in an increasingly humanized way, thus increasing the conversion rate with a minimum of human interaction.

With this, we were able to establish a strategy for sales and collection actions, send barcodes via SMS and bills via WhatsApp in PDF, and reduce fraud.

GenChat Chatbot Module

Our chatbots communicate through text messages in applications such as WhatsApp, Facebook Messenger, SMS or chats on websites. They are available 24 hours a day, 7 days a week, ready to serve your customers quickly and naturally, interacting with them from flows developed by our experts, or by you, after analyzing your needs.

GenChat Chatbot Module

Our chatbots communicate through text messages in applications such as WhatsApp, Facebook Messenger, SMS or chats on websites. They are available 24 hours a day, 7 days a week, ready to serve your customers quickly and naturally, interacting with them from flows developed by our experts, or by you, after analyzing your needs.

GenFront Front-End Service Module

We have a graphical interface (Pop Up) to streamline customer service, facilitating the journey between service channels and carrying the information provided by the customer from the first contact.

For example: The customer receives the bank slip via WhatsApp, but wants to clear up some doubts before making the payment. Thus, the attendant contacts the robot and is directed to the human service center, interacting with the graphical interface and continuing the assistance based on its history. This way, it will not be necessary to restart service and the customer will not need to provide information again.

GenFront Front-End Service Module

We have a graphical interface (Pop Up) to streamline customer service, facilitating the journey between service channels and carrying the information provided by the customer from the first contact.

For example: The customer receives the bank slip via WhatsApp, but wants to clear up some doubts before making the payment. Thus, the attendant contacts the robot and is directed to the human service center, interacting with the graphical interface and continuing the assistance based on its history. This way, it will not be necessary to restart service and the customer will not need to provide information again.

GenMaster Channel Journey Orchestrator

The orchestrator acts as the conductor of the customer journey, seeking to provide the best user experience, integrating all automation between Gennex service channels, adapting them to an end-to-end journey, according to the defined strategy and objectives.

GenMaster Channel Journey Orchestrator

The orchestrator acts as the conductor of the customer journey, seeking to provide the best user experience, integrating all automation between Gennex service channels, adapting them to an end-to-end journey, according to the defined strategy and objectives.

Canal 1: The customer receives a call requesting confirmation of their identity.

Canal 2: When the interaction with the right person is proven, they receive a WhatsApp link via SMS.

Canal 3: The orchestrator guides the customer to continue the service journey in a conversation via WhatsApp.

Canal 4: The customer downloads the PDF of his payment slip

TALK TO US

See too

HEADQUARTERS – BRAZIL – SÃO PAULO – CNPJ: 10.141.065 / 0001-00
ALAMEDA SANTOS, 1893/1909 – 8 ° FLOOR – CONJ. 82 – CERQUEIRA CÉSAR
– SÃO PAULO / SP, CEP: 01419-002.
OPERATIONS: BRAZIL | ARGENTINA | CHILE | COLOMBIA | MEXICO | PERU