GenSMS SMS Trigger Module
Your customers expect a closer relationship with your company. By connecting with them via SMS, communication becomes more efficient and more personalized. In this sense, our platform for sending mass SMS, GenSMS, allows you to enrich your relationship with consumers in a simple and intuitive way.
GenSMS SMS Trigger Module
Your customers expect a closer relationship with your company. By connecting with them via SMS, communication becomes more efficient and more personalized. In this sense, our platform for sending mass SMS, GenSMS, allows you to enrich your relationship with consumers in a simple and intuitive way.
GenMail Email Trigger Module
Make your communication even more effective with our email trigger
service. This module also makes it possible to create an automatic
sequence of actions based on information from your contacts, saving time and delivering the right message at the right time.
Furthermore, it is possible to increase the loyalty, offer and repurchase levels of your customers. GenMail also allows you to learn about your audience's purchasing behavior and how to communicate based on their respective consumption histories.
GenMail Email Trigger Module
Make your communication even more effective with our email trigger
service. This module also makes it possible to create an automatic
sequence of actions based on information from your contacts, saving time and delivering the right message at the right time.
Furthermore, it is possible to increase the loyalty, offer and repurchase levels of your customers. GenMail also allows you to learn about your audience’s purchasing behavior and how to communicate based on their respective consumption histories.
GenLink Peer to Peer Monitoring Module
With GenLink, we can go beyond a simple action. From end-to-end tagging
and tracking, we can leverage insights into user behavior and engagement
with offerings, deepening our understanding of consumption, oil
propensity and user experience.
The objective is to generate a person more and more adherent to the
customer. In this sense, Gennex focuses on assertiveness in relation to
which product or service to offer and which communication channel is
used according to each customer's journey.
GenLink Peer to Peer Monitoring Module
With GenLink, we can go beyond a simple action. From end-to-end tagging
and tracking, we can leverage insights into user behavior and engagement
with offerings, deepening our understanding of consumption, oil
propensity and user experience.
The objective is to generate a person more and more adherent to the
customer. In this sense, Gennex focuses on assertiveness in relation to
which product or service to offer and which communication channel is
used according to each customer's journey.
GenDisc and GenMovie Dialer with Audio or Video Recording
Gennex has three automatic call trigger models:
Predictive Dialer: works by optimizing the service process, once the
objectives and goals of a campaign are defined. Here, the algorithm will
follow and execute the business rules without any human intervention.
Dialer Preview: This model displays the customer record for operator
consultation before dialing. Our preview system monitors all operating
times (analysis, query, dial, sort, tab and speech).
Power Dialer: this algorithm works with the simultaneous triggering of
several calls without the need for human intervention, acting, however, in
a less restrictive way than Predictive. It can be used, for example, in public
utility services.
GenDisc and GenMovie Dialer with Audio or Video Recording
Gennex has three automatic call trigger models:
Predictive Dialer: works by optimizing the service process, once the
objectives and goals of a campaign are defined. Here, the algorithm will
follow and execute the business rules without any human intervention.
Dialer Preview: This model displays the customer record for operator
consultation before dialing. Our preview system monitors all operating
times (analysis, query, dial, sort, tab and speech).
Power Dialer: this algorithm works with the simultaneous triggering of
several calls without the need for human intervention, acting, however, in
a less restrictive way than Predictive. It can be used, for example, in public
utility services.
GenCall Receptive and Reverse IVR
The IVR feature allows the creation of Active and Receptive IVRs with
infinite treatment possibilities, being able to capture customer
information (DTMF, speech recognition and/or emotions), directing
service to any campaign/operation on Gennex and playing predefined
audios or by TTS (text-to-speech).
Specifically in the receptive universe, we have a treatment to capture the
abandoned calls in queues, automatically forwarding the records to Active
Campaigns. There, we can also suggest to customers who are queuing to
activate this feature, promoting a significant reduction in queue size,
ensuring a better level of service and maximizing customer satisfaction.
GenCall Receptive and Reverse IVR
The IVR feature allows the creation of Active and Receptive IVRs with
infinite treatment possibilities, being able to capture customer
information (DTMF, speech recognition and/or emotions), directing
service to any campaign/operation on Gennex and playing predefined
audios or by TTS (text-to-speech).
Specifically in the receptive universe, we have a treatment to capture the
abandoned calls in queues, automatically forwarding the records to Active
Campaigns. There, we can also suggest to customers who are queuing to
activate this feature, promoting a significant reduction in queue size,
ensuring a better level of service and maximizing customer satisfaction.
GenFinder CPC/Localization Voicebot Module
This feature confirms the identity of the wanted person before starting a
robot bid process or transferring the call to an attendant, increasing the
CPC (Contact with the Right Person) rates of your operation.
Gennex is one of the only companies with a hit rate higher than 98%. With
this, we were able to guarantee an increase in conversions, carry out the
scheduling of calls and prioritize calls on the dialer.
GenFinder CPC/Localization Voicebot Module
This feature confirms the identity of the wanted person before starting a
robot bid process or transferring the call to an attendant, increasing the
CPC (Contact with the Right Person) rates of your operation.
Gennex is one of the only companies with a hit rate higher than 98%. With
this, we were able to guarantee an increase in conversions, carry out the
scheduling of calls and prioritize calls on the dialer.
GenBusiness Voicebot Trading Module
The platform enables the automation of all customer service and
communication processes: offers, sales, collections, help with doubts and
information, scheduling, incentive campaigns, buybacks, marketing,
remarketing, among others.
All according to the defined strategy and consumption profile and
available to the customer, in an increasingly humanized way, thus
increasing the conversion rate with a minimum of human interaction.
With this, we were able to establish a strategy for sales and collection
actions, send barcodes via SMS and bills via WhatsApp in PDF, and reduce
fraud.
GenBusiness Voicebot Trading Module
The platform enables the automation of all customer service and
communication processes: offers, sales, collections, help with doubts and
information, scheduling, incentive campaigns, buybacks, marketing,
remarketing, among others.
All according to the defined strategy and consumption profile and
available to the customer, in an increasingly humanized way, thus
increasing the conversion rate with a minimum of human interaction.
With this, we were able to establish a strategy for sales and collection
actions, send barcodes via SMS and bills via WhatsApp in PDF, and reduce
fraud.
GenChat Chatbot Module
Our chatbots communicate through text messages in applications such as WhatsApp, Facebook Messenger, SMS or chats on websites. They are available 24 hours a day, 7 days a week, ready to serve your customers quickly and naturally, interacting with them from flows developed by our experts, or by you, after analyzing your needs.
GenChat Chatbot Module
Our chatbots communicate through text messages in applications such as WhatsApp, Facebook Messenger, SMS or chats on websites. They are available 24 hours a day, 7 days a week, ready to serve your customers quickly and naturally, interacting with them from flows developed by our experts, or by you, after analyzing your needs.
GenFront Front-End Service Module
We have a graphical interface (Pop Up) to streamline customer service,
facilitating the journey between service channels and carrying the
information provided by the customer from the first contact.
For example: The customer receives the bank slip via WhatsApp, but
wants to clear up some doubts before making the payment. Thus, the
attendant contacts the robot and is directed to the human service center,
interacting with the graphical interface and continuing the assistance
based on its history. This way, it will not be necessary to restart service
and the customer will not need to provide information again.
GenFront Front-End Service Module
We have a graphical interface (Pop Up) to streamline customer service,
facilitating the journey between service channels and carrying the
information provided by the customer from the first contact.
For example: The customer receives the bank slip via WhatsApp, but
wants to clear up some doubts before making the payment. Thus, the
attendant contacts the robot and is directed to the human service center,
interacting with the graphical interface and continuing the assistance
based on its history. This way, it will not be necessary to restart service
and the customer will not need to provide information again.
GenMaster Channel Journey Orchestrator
The orchestrator acts as the conductor of the customer journey, seeking to provide the best user experience, integrating all automation between Gennex service channels, adapting them to an end-to-end journey, according to the defined strategy and objectives.
GenMaster Channel Journey Orchestrator
The orchestrator acts as the conductor of the customer journey, seeking to provide the best user experience, integrating all automation between Gennex service channels, adapting them to an end-to-end journey, according to the defined strategy and objectives.
Canal 1: The customer receives a call requesting confirmation of their identity.
Canal 2: When the interaction with the right person is proven, they receive a WhatsApp link via SMS.
Canal 3: The orchestrator guides the customer to continue the service journey in a conversation via WhatsApp.
Canal 4: The customer downloads the PDF of his payment slip
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